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Legal

Terms & Conditions

Last updated: May 2026

1. General

PhonesAI (phonesai.pk) is an online phone store based in Wah Cantt, Pakistan. By using this website or placing an order, you agree to these terms.

2. Products

All devices are verified before dispatch. Product descriptions — battery health, condition, Face ID status, category (PTA/Non-PTA/JV) — are accurate at time of listing. Minor variations in color due to photography lighting may occur.

3. Pricing

All prices are in Pakistani Rupees (PKR) and are fixed. No haggling or negotiation. Prices may change without notice but confirmed orders are honoured at the price at time of order.

4. Orders & Payment

Orders are confirmed after payment is received and verified. We accept EasyPaisa, JazzCash, Raast, Bank Transfer, and Debit/Credit Card. COD is not available. Payment screenshots must be sent on WhatsApp for verification.

5. Delivery

Islamabad, Rawalpindi, and Wah Cantt orders are delivered same day. Other cities take 2-3 working days via courier. Delivery is free on all orders. Risk passes to the customer upon handover to courier.

6. Warranty

All devices come with a 7-day hardware warranty. See our full Warranty Policy for details on what is and is not covered.

7. JV & Non-PTA Devices

JV phones are permanently SIM-locked and this cannot be reversed. Non-PTA phones require PTA registration after approximately 2 months. Customers acknowledge these conditions at time of purchase. PTA taxes are the responsibility of the buyer.

8. Returns

Returns are only accepted for hardware defects covered under our 7-day warranty. Change of mind, buyer's remorse, or cosmetic issues not reported before purchase are not grounds for return.

9. Limitation of Liability

PhonesAI is not liable for any indirect or consequential damages arising from use of our products beyond the purchase price paid.

10. Contact

For any queries: WhatsApp 0300-1234567